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Understanding
9/11
A New York restaurateur shares anecdotes of his experiences as the co-owner of eleven establishments in one of the world's most competitive arenas, discussing the lessons he has learned about innovative business practices, team building, and customer service
The first course -- In business -- The restaurant takes root -- Turning over the rocks -- Who ever wrote the rule-- ? -- No turning back -- The 51 percent solution -- Broadcasting the message, tuning in the feedback -- Constant, gentle pressure -- The road to success is paved with mistakes well handled -- The virtuous cycle of enlightened hospitality -- Context, context, context -- The art of hospitality
The first course -- In business -- The restaurant takes root -- Turning over the rocks -- Who ever wrote the rule-- ? -- No turning back -- The 51 percent solution -- Broadcasting the message, tuning in the feedback -- Constant, gentle pressure -- The road to success is paved with mistakes well handled -- The virtuous cycle of enlightened hospitality -- Context, context, context -- The art of hospitality
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